FAQ

How long will you take to ship the order once I make the payment?


All orders are shipped within 3 to 5 business days.




Can I pay on delivery?


We do not have the option of COD. However if you have ordered a product online, and are arranging for a self pick up from our store, payment can be made at the store.




What is the preferred payment method?


We currently accept payments either through Google Pay, Bank Transfer or with cash at the store. Which means you do not need to fill in your card details online. Orders will be confirmed once 100% payment is received.




Do you courier products within India? Or internationally as well?


We currently courier our products only within India.




Do I need to pay courier charges?


Handling and shipping is free.
Please refer to our shipping policy on the site for more details.




What if the product I've ordered is damaged during transit?


To minimise damage during transit we send all our products through air cargo. However on the off chance that it reaches you in a damaged condition, please refer to our refund policy on the site.




What kind of power outlet do the lamps require?


All our lamps can be plugged into a regular 2 pin or 3 pin socket (220 Volts).




How do I clean the products?


All our products can be wiped clean with a damn cloth. For more details please refer to the 'Care Instructions' mentioned on every product listing.




What kind of bulbs do the lamps require?


Our lamps can be fit with LED, CFL, incandescent or Edison pin type bulbs.




Can you customise/personalise products?


Yes, we do undertake customisations. For customised products we will be able to give you a quotation and the exact time required once you submit your query. Orders will only be accepted once 100% of the payment has been credited.





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